CUSTOMER CARE IN STORE
Here at Threads and Treads we are committed to providing our customers with excellent customer service. We continue to ensure your experience with us is as safe and as comfortable as possible for you and your children.
​
RETURNS, REFUNDS AND EXCHANGES
​
If you consider a garment bought from us to be faulty please return it to us for evaluation. In the event that there is a manufacturing fault we will replace it.
WEAR AND TEAR WILL NOT BE CONSIDERED FAULTY.
This returns policy is in addition to and does not affect your statutory rights.
PRIVACY AND SAFETY
​
We care deeply about our customers security and using a Wix.com platform means your data is not stored by Threads and Treads.
Threads and Treads is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to our customers. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com application. You can find out more information about data protection at Wix.com
All direct payment gateways offered by Wix.com and used by Threads and Treads, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Threads and Treads and its service providers.
You will be contacted directly by Threads and Treads once payment has been verified and orders are ready for collection or delivery.